En
Register Log in
  1. Main
  2. Conference
  3. Days of Student Science
  4. Upravlenie kachestvom uslug zheleznodorozhnykh per...

Upravlenie kachestvom uslug zheleznodorozhnykh perevozok

Proceeding
VI International Conference «Days of Student Science»
Creative commons logo
Published in:
VI International Conference «Days of Student Science»
Author:
Denis A. Mezenin 1
Scientific adviser:
Svetlana V. Rachek1
Work direction:
Актуальные проблемы менеджмента в России и за рубежом
Pages:
240-242
Received: 3 April 2022

Rating:
Article accesses:
1408
Published in:
РИНЦ
1 FGBOU VO "Ural'skii gosudarstvennyi universitet putei soobshcheniia"
For citation:
Mezenin D. A. (2022). Upravlenie kachestvom uslug zheleznodorozhnykh perevozok. Days of Student Science, 240-242. Чебоксары: PH "Sreda".

Abstract

The purpose of this work is to study the problems of quality management of the services provided in railway transport. The article gives a description of modern digital transport services, raises the issue of effective training of personnel in terms of the use of advanced training technologies, provides a description of the provision of services by Russian Railways. In conclusion, it is noted that the digitization of feedback from the customers of Russian Railways is a fundamental aspect for the continuous improvement of the quality of service provision and maintaining the company's image.

References

  1. 1. Ефимова О.В. Процессное управление и цифровые трансформации в транспортном бизнесе: учебное пособие / О.В. Ефимова. – М.: Прометей, 2020. – 222 с. – ISBN 978-5-907244-67-2.
  2. 2. Зябиров Х.Щ. Оптимизация принятия решений в управлении перевозочным процессом на железнодорожном транспорте (теория, практика, перспективы): монография / Х.Щ. Зябиров, И.Н. Шапкин. – М.: Финансы и статистика, 2021. – 424 с. – ISBN 978-5-00184-053-4.
  3. 3. Лёвин Б.А. Цифровая железная дорога: принципы и технологии / Б.А. Лёвин, В.Я. Цветков // Мир трансп. – 2018. – Т. 16, №3. – С. 50–61.
  4. 4. Обухов А.Д. Оперативно-технологическая связь. Железнодорожный транспорт: учебное пособие для спо / А.Д. Обухов. – СПб.: Лань, 2022. – 168 с. – ISBN 978-5-8114-8852-0.

Comments(0)

When adding a comment stipulate:
  • the relevance of the published material;
  • general estimation (originality and relevance of the topic, completeness, depth, comprehensiveness of topic disclosure, consistency, coherence, evidence, structural ordering, nature and the accuracy of the examples, illustrative material, the credibility of the conclusions;
  • disadvantages, shortcomings;
  • questions and wishes to author.