List of publications on a keyword: «Russian Railways»
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Upravlenie kachestvom uslug zheleznodorozhnykh perevozok
ProceedingDays of Student Science- Authors:
- Denis A. Mezenin, Svetlana V. Rachek
- Work direction:
- Актуальные проблемы менеджмента в России и за рубежом
- Abstract:
- The purpose of this work is to study the problems of quality management of the services provided in railway transport. The article gives a description of modern digital transport services, raises the issue of effective training of personnel in terms of the use of advanced training technologies, provides a description of the provision of services by Russian Railways. In conclusion, it is noted that the digitization of feedback from the customers of Russian Railways is a fundamental aspect for the continuous improvement of the quality of service provision and maintaining the company's image.
- Keywords:
- training, efficiency, digital services, Russian Railways, feedback