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List of publications on a keyword: «клиент»

  • Network Interaction Within the "Service" Concept of Educational Institutions (On the Example of the Tomsk Region)

    Research Article
    Development of education No 2 (8)
    Author:
    Kseniya M. Chumakina
    Work direction:
    Theoretical and Applied Education Research
    Abstract:
    The author emphasizes that ongoing global changes in society, new directions of sociocultural development have led to the necessity of making changes in requirements of the quality of education on every level. It is noted that these new requirements imply not only pupils’ subject knowledge development but also their metasubject and personal competence formation. Educational institutions faced difficulties while establishing educational process in accordance with the introduced state directions. The author comes to the conclusion that in search of the solution, educational institutions started to form networks and communities that let integrate both resources and abilities to succeed in fulfilling of the tasks given by the government. The concept of a “service state” is considered; principles of service activities of educational institutions are defined; client focus of educational institutions is reviewed; the main provisions of the network interaction of educational institutions are presented; regulatory acts, projects in which the network interaction in the field of education is fixed are analyzed; an independent assessment of the quality of education is given; educational institutions that occupy leading places in the opinion of service consumers about network interaction, taking into account the focus on the need of direct service consumers are considered. In the course of the study, the following methods were used: analysis and synthesis, comparison, interviewing. The result of the study was a network interaction project taking into account the focus on service by the Humanitarian Lyceum in Tomsk and Tomsk State University.
    Keywords:
    educational services, “service” concept, “service” state, client focus of educational institutions, network interaction
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  • Analiz klientoorientirovannosti kommercheskikh bankov v usloviiakh informatizatsii

    Proceeding
    Law, economics and management: current issues
    Authors:
    Kseniia A. Artemochkina, Oksana I. Iatsenko
    Work direction:
    Менеджмент и маркетинг
    Abstract:
    Статья посвящена анализу стереотипных представлений о клиентоориентированности кредитных организаций. Рассмотрены основные тенденции развития банковского сектора: переход от товароориентированной стратегии к клиентоориентированной, сокращение количества кредитных организаций. Полученные результаты могут быть использованы для разработки мероприятий по внедрению клиентоориентированного подхода в деятельность коммерческих банков.
    Keywords:
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  • Avtomatizirovannaia sistema formirovaniia meniu na predpriiatiiakh obshchestvennogo pitaniia

    Proceeding
    Patriotism as a factor of social-economic development of Russia
    Authors:
    Nonna S. Nesterova, Vladislav N. Ugnivenko
    Work direction:
    Социально-экономические процессы современного российского общества
    Abstract:
    В статье приведено описание разработанного проекта информационной системы для предприятий общественного питания. Система отличается нетрадиционным подходом к процессу формирования меню, которое клиент выполняет самостоятельно, пользуясь интерактивным приложением. Процесс сопровождается расчетом стоимости заказа, причем ее можно оперативно скорректировать.
    Keywords:
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  • Sderzhivaiushchie faktory ispol'zovaniia tekhnologii distantsionnogo bankovskogo obsluzhivaniia

    Article in Collection
    Economics and management: realias and prospects No 1
    Authors:
    Pavel V. Revenkov, Igor V. Ozhered, Dmitrii S. Krupenko
    Work direction:
    Экономическая теория
    Abstract:
    В статье рассмотрены основные направления работы по повышению качества и надежности технологий дистанционного банковского обслуживания, а также проанализированы основные причины, сдерживающие распространение дистанционных банковских услуг.
    Keywords:
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